Contact - Accelerated Performance

Contact Us

Need assistance? Call toll free at (888) 738-8726 to speak with Customer Service. International, please dial (419) 474-7170) Fax: (419) 474-7017

We will do our best to respond to your message as soon as possible. We look forward to hearing from you.

Address:
Accelerated Performance Engineering LTD. 2634
Tremainsville Rd. Toledo, OH 43613

Hours of Operation (Eastern Standard Time):

Monday: 10:00 AM to 7:00 PM
Tuesday: 10:00 AM to 7:00 PM
Wednesday: 10:00 AM to 7:00 PM
Thursday: 10:00 AM to 7:00 PM
Friday: 10:00 AM to 7:00 PM
Saturday: By Appointment
Sunday: By Appointment

Terms of Use

Note: Many parts are for off-road use only. As with any racing activity, there are risks at performance modifications. All installations are at the customers own risk. Accelerated Performance Engineering or AcceleratedPerformance.com holds no responsibility either implied or otherwise for mechanical, electrical or other failure when using after market performance products. Some items listed are illegal in many states and only for racing vehicles which may never be used on a public highway. Check your local laws before purchasing.

Return Policy: https://acceleratedperformance.com/returnpolicy

Conditions of USE

Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions.

Your receipt of an electronic order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Accelerated Performance reserves the right at any time after receipt of your order to accept or decline your order for any reason. Accelerated Performance reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item and adjust your invoice accordingly. Accelerated Performance may require additional verifications or information before accepting any order. Once you have placed a online, phone order, or other type of order with Accelerated Performance, you have entered in a contract to purchase and your credit card will be charged immediately. Orders DO NOT always ship the same day. If you need priority delivery then please contact us by phone for immediate attention.

Agreement between user and www.acceleratedperformance.com Welcome to www.acceleratedperformance.com. The www.acceleratedperformance.com website (the “Site”) is comprised of various web pages operated by Accelerated Performance Engineering LTD. (“Accelerated Performance”). www.acceleratedperformance.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the “Terms”). Your use of www.acceleratedperformance.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference. www.acceleratedperformance.com is a E-commerce Site Accelerated Performance is a aftermarket car performance retailer located in Toledo Ohio, and sells custom performance parts for the sports car enthusiast online.

Privacy Your use of www.acceleratedperformance.com is subject to Accelerated Performance’s Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices. Electronic Communications Visiting www.acceleratedperformance.com or sending emails to Accelerated Performance constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing. Your account If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that Accelerated Performance is not responsible for third party access to your account that results from theft or misappropriation of your account. Accelerated Performance and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion. Accelerated Performance does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use www.acceleratedperformance.com only with permission of a parent or guardian. Cancellation/Refund Policy Parts may be returned in new and unused condition within 30 days for no penalty. Between 30 and 90 days, a 25% stocking fee will be assessed. We do not allow returns after 90 das from date of purchase, regardless of first date of use. Monogrammed, customized, or made-to-order products cannot be modified, returned, or exchanged after the order has been placed, unless damaged or This is a RocketLawyer.com document. defective. Accelerated Performance cannot accept returns of custom-ordered parts. Videos, software, and copyrighted materials cannot be returned for refund once they have been opened. All returns are subject to inspection. Any part that, in our opinion, shows evidence of being used or installed contrary to manufacturer’s instructions and/or subjected to improper handling, packaging, or shipping by the customer will not be eligible for exchange, refund, or warranty consideration. We reserve the right to charge a restocking fee or refuse any return. Links to third party sites/Third party services www.acceleratedperformance.com may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of Accelerated Performance and Accelerated Performance is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Accelerated Performance is

providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Accelerated Performance of the site or any association with its operators. Certain services made available via www.acceleratedperformance.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the www.acceleratedperformance.com domain, you hereby acknowledge and consent that Accelerated Performance may share such information and data with any third party with whom Accelerated Performance has a contractual relationship to provide the requested product, service or functionality on behalf of www.acceleratedperformance.com users and customers. No unlawful or prohibited use/Intellectual Property You are granted a non-exclusive, non-transferable, revocable license to access and use www.acceleratedperformance.com strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to Accelerated Performance that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party’s use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site. All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Accelerated Performance or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto. You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. Accelerated Performance content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of Accelerated Performance and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express This is a RocketLawyer.com document. or implied, to the intellectual property of Accelerated Performance or our licensors except as expressly authorized by these Terms. Use of communication services The Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, “Communication Services”), you agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as

rights of privacy and publicity) of others; publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information; upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents; upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer; advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages; conduct or forward surveys, contests, pyramid schemes or chain letters; download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded, restrict or inhibit any other user from using and enjoying the Communication Services; violate any code of conduct or other guidelines which may be applicable for any particular Communication Service; harvest or otherwise collect information about others, including e-mail addresses, without their consent; violate any applicable laws or regulations. Accelerated Performance has no obligation to monitor the Communication Services. However, Accelerated Performance reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. Accelerated Performance reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever. Accelerated Performance reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Accelerated Performance’s sole discretion. Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. Accelerated Performance does not control or endorse the content, messages or information found in any Communication Service and, therefore, Accelerated Performance specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized Accelerated Performance spokespersons, and their views do not necessarily reflect This is a RocketLawyer.com document. those of Accelerated Performance. Materials uploaded to a Communication Service may be subject to posted limitations on usage,

reproduction and/or dissemination. You are responsible for adhering to such limitations if you upload the materials. Materials provided to www.acceleratedperformance.com or posted on any Accelerated Performance web page Accelerated Performance does not claim ownership of the materials you provide to www.acceleratedperformance.com (including feedback and suggestions) or post, upload, input or submit to any Accelerated Performance Site or our associated services (collectively “Submissions”). However, by posting, uploading, inputting, providing or submitting your Submission you are granting Accelerated Performance, our affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission. No compensation will be paid with respect to the use of your Submission, as provided herein. Accelerated Performance is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in Accelerated Performance’s sole discretion. By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions. Third Party Accounts You will be able to connect your Accelerated Performance account to third party accounts. By connecting your Accelerated Performance account to your third party account, you acknowledge and agree that you are consenting to the continuous release of information about you to others (in accordance with your privacy settings on those third party sites). If you do not want information about you to be shared in this manner, do not use this feature. International Users The Service is controlled, operated and administered by Accelerated Performance from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the Accelerated Performance Content accessed through www.acceleratedperformance.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations. Indemnification You agree to indemnify, defend and hold harmless Accelerated Performance, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or This is a RocketLawyer.com document. your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Accelerated Performance reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Accelerated Performance in asserting any available defenses.

Liability disclaimer THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. ACCELERATED PERFORMANCE ENGINEERING LTD. AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME. ACCELERATED PERFORMANCE ENGINEERING LTD. AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND. ACCELERATED PERFORMANCE ENGINEERING LTD. AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ACCELERATED PERFORMANCE ENGINEERING LTD. AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF ACCELERATED PERFORMANCE ENGINEERING LTD. OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE. This is a RocketLawyer.com document. Termination/access restriction Accelerated Performance reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of Ohio and you hereby consent to the exclusive jurisdiction and venue of courts in Ohio in all disputes arising out of

or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Accelerated Performance as a result of this agreement or use of the Site. Accelerated Performance’s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Accelerated Performance’s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Accelerated Performance with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Accelerated Performance with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Accelerated Performance with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent an d subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English. Changes to Terms Accelerated Performance reserves the right, in its sole discretion, to change the Terms under which www.acceleratedperformance.com is offered. The most current version of the Terms will supersede all previous versions. Accelerated Performance encourages you to periodically review the Terms to stay informed of our updates. Contact Us Accelerated Performance welcomes your questions or comments regarding the Terms: Accelerated Performance Engineering LTD. 2634 Tremainsville Rd. Toledo, Ohio 43613 Email Address: customerservice@acceleratedperformance.com Telephone number: 419.474.7170 Effective as of December 01, 2013

Return Policy

Parts may be returned in new and unused condition within 30 days for no penalty. Between 30 and 90 days, a 25% stocking fee will be assessed. We do not allow returns after 90 days from date of purchase, regardless of first date of use. Monogrammed, customized, or made-to-order products cannot be modified, returned, or exchanged after the order has been placed, unless damaged or defective. Accelerated Performance cannot accept returns of custom-ordered parts. Videos, software, and copyrighted materials cannot be returned for refund once they have been opened.

All returns are subject to inspection. Any part that, in our opinion, shows evidence of being used or installed contrary to manufacturer’s instructions and/or subjected to improper handling, packaging, or shipping by the customer will not be eligible for exchange, refund, or warranty consideration. We reserve the right to charge a restocking fee or refuse any return.

All products are shipped out from one of the Accelerated Performance shipping locations. Accelerated Performance drop ships some products and ships direct others. All products are shipped UPS or FedEx. Special arrangements may need to be made for international orders and oversize packages. In the event a product arrives damaged to your location, please follow the steps listed below. All damaged items must be reported to the shipping carrier immediately and you must notify Accelerated Performance within 2 days of receiving your order. If these steps are not followed, your shipment may not be able to be a candidate for the insurance claim.

Return Instructions

· Take pictures of the damaged area of the product and email them to us at customerservice@acceleratedperformance.com · Keep the product and its original packaging and box · Make a list of the damaged or lost item(s) · Accelerated Performance will contact the shipper once we receive the email info above to schedule a pickup, DO NOT send it back to us · Once the product is picked up and inspected by shipping company, a replacement will be sent. The Shipping Rates shown at time of checkout are dimensional or weight based quotes. If your shipment weight is to much then contact us for a shipping quote. If there is an error in the shipping rate quoted we will contact you and let you know of the changes. International orders(Outside the USA) are not automatically processed as we may require additional information from you. · If a product is ordered and not wanted after 30 days, the UNUSED item can be returned for a 25% restocking fee. Shipping is not refundable in either direction. All items wanting to be return MUST be reported within 10 days of the original invoice date. No items will be returnable after 90 days. All products shipped from Accelerated Performance or an affiliates warehouse are shipped via Fedex or UPS and require a signature when delivered. Some packages shipped from the manufacturer may or may not require signatures for package release. Fedex, UPS, and DHL have package pick up locations if you are unable to sign for the package. I · Accelerated Performance DOES NOT REFUND SHIPPING CHARGES ***No

Exceptions*** In the event that the product you ordered is sent either incorrectly or processed wrong by Accelerated Performance, we will arrange for the package to come back to us and ship out a replacement. We will evaluate the situation before we determine the shipment was incorrect. To return a item back to us, please do the following: · Contact one of our friendly agents to receive a RMA number. All packages returned without a Returned Merchandise Authorization number will be refused. · Package the item up in original packaging unless deemed unuseable · Include the UNUSED parts and any additional information that was included · Include a copy of your receipt · Write a brief description of the problem with the product · If you have a receipt for the return shipping include as well · We DO NOT except any COD packages

Privacy Policy

AcceleratedPerformance.com in conjunction with SCE adheres to a firm policy of not supplying ANY personal data to any outside source whatsoever, either to rent or for sale to any outside party. You can rest assured that your data is secure on the most stringent servers in the world. -Accelerated Performance Management

By visiting AcceleratedPerformance.com you agree to accept the practices described in this Privacy Notice thereafte. Changes to this Privacy Notice, Conditions of Use and Notices: This Privacy Notice and our Terms of Use will change over time and the use of information which we gather now is subject to these Notices and Terms as modified. Please check this page periodically as you continue to use our site to see if any changes have been made. If you visit our Web site your visit and any dispute over privacy is subject to this Notice and our Terms of Use. Personal Information Collected By Accelerated Performance: Accelerated Performance uses information that we collect from our visitors to personalize and improve your visit at AcceleratedPerformance.com. We gather the following types of information: Information you give us: Accelerated Performance collects any information which you enter on our Web site. This information is normally provided when you search, buy, participate in a contest, or on-line questionaire, or when you communicate with any of our departments such as customer service, sales or technical services through our Web site, telephone, e-mail or live chat. You also provide information when you establish an account with us. Examples of the type of information you may supply us with include your name, address, telephone number, credit card information, e-mail addresses, and financial information such as your Social Security number. Automatic Information collected by us: Whenever you visit our Web site we collect and store information such as “cookies” which remember information about a visitor from one page to the next and from one visit to the next. We collect and analyze the IP address used to connect your computer to the Internet; login; password; computer and connection information such as your browser type and version; operating system and platform; purchase history; confirmation when you open e-mail that we send you; the URLs which lead you to and around our Web site including the date and time; the pages and or products you viewed or searched for and the phone number used to call our voice telephone numbers. Sharing of Information with third-parties: Data received from customers including demographics, purchasing habits, secure information is only used by Vivid Racing. In the event Vivid Racing decides to sell the information to a secure source, that company will contact you appropriately.

Credit card and Payment Companies: When you buy something from us we send your credit card or payment information, name, billing address and the amount of your purchase to your credit card or payment company to verify and authorize the purchase. Your name, telephone number and shipping information must be provided to third party shippers such as UPS, Federal Express and the United States Postal Service to deliver your purchase. Affiliate Linking Data: If you visit our site from a third-party site, the third-party site may be able to access your individual transaction information. In order to track and credit your transaction, the third-party site may give you a unique code, cookie or graphic which will uniquely identify you. This will only happen if you link directly from a third party site to our Web site. Any transactions made at our Web site while such a code is active will be reported back to the third party site. We will only report non-personal information to these sites such as the date of the transaction, the product(s) purchased and the amount spent. We will not report any information to these third party sites that will allow them to personally identify you, however based on information which may have previously been collected from you by the third party site they may be able to personally identify you by combining the information they have gathered with the information sent by us. You should read the privacy policy posted by the third party site to see how they may use this information. The presence of a 3rd party navbar atop our site is an indication that the third party site may be able to see your activity on our site. Link to Third Party Site: Third-Party Web Beacons: We use third-party web beacons from Google & Bing! to help analyze where visitors go and what they do while visiting our website. Use is completely anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. Third Party Checkout Links: If you use a third party checkout link on our site such as Paypal, your name, billing and shipping addresses and payment information is transferred to us from your account with the third party to enable you to check out of our site without having to re-enter certain information. Law Enforcement and Protection of Users: We will release personally identifiable information to third parties and organizations when we believe it is appropriate for us to do so to comply with the law. We will also do so to cooperate with law enforcement investigations, comply with court orders or subpoenas, protect the legal rights of us and our users, or when we believe it is needed for fraud protection and/ or credit risk reduction. Security: Our Web site protects the security of personal information you transmit to us by using Secure Sockets Layer (SSL) software, which encrypts the information you input during the transmission to us. We do not reveal your credit card number when we confirm your order. In order to protect against unauthorized access to your account you should sign off when you finish visiting our site.

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